that is a great letter, we should all back him. my modem seemed to be fine for a day or two, but is now back to its normal useless state of no bandwidth. i was taking over 30 seconds just to load google last night, it degraded to almost unusable. to be honest i am afraid to write a letter like that, years ago i bitched about cronic slow speeds, my adsl went to 5k for about ten months, same as a dialup’s speed, they billed me the full amount the entire time. after several complaints i came home from work one day to find my adsl disconnected. i phoned greg the next day, he said “with all your complaining i feel we cannot provide the type of service you require, so we have terminated your account and suggest you get service elsewhere”. i had to beg to have it turned back on, and needless to say i learned to shut the fuck up and stop demanding what i am being billed for. the bullshit is in them telling me if i dont like it go elsewhere, when they wont let anyone else provide that service. monarch wanted to provide cable modems a few years back, they told me citytel warned them " start fuking with our internet service and we may decide to get into the cable business, stay out of our business and we will stay out of yours", sounds like bully style tactics and we all pay the price for this type of dirty business practices.
it is why they can continue to survive as a sub standard poor quality provider and still maintain their customers, competition is needed in order to make them work hard to provide better services than their rivals, without it this is what can happen. having it all to themselves they have nothing to gain but expenses by improving things for us, they get all the same money doing nothing so why bother. this is why it is illegal everywhere else to have a monopoly like that, the citizens are the ones who get ripped off by that type of arrangement. imho we have what is really “communist” internet, probably the same type they have in china, it is what it is and if you dont like it thats too fucking bad, disconnect and go elsewhere. everyone just sit tight for a little longer, this isnt going work for them all that much longer, in the same way the mini dishes have killed the cablevision rip off’s they are developing new sat. internet services with almost no latency, when the price for those drops to equal the typical tethered connection everyone will abandon citytel. another two years and that will be an option for everyone, the hardware exists it just has to become a little more affordable. bell is working on a new almost zero latency system to provide internet services with your television package. when those come online only then will your business be of value to citytel, right now its a given so there is nothing to motivate them to please you, they get your coin by default and intend to keep it that way. once the sat. internet is up to snuff the voip will be much better by then, most likely as good as a tethered phone so people can get internet and phone elsewhere and say goodbye to citywest. i predict only then will delivering quality services to their customers be a priority for citytwest, at which point it will too little too late. i suspect most will leave as a matter of principal, because they did not care about our business until they had to.