hey everyone, i’m new at this, so please don’t yell at me if i sound stupid.
my problem: i was on the internet and i my laptop froze after getting bombarded with pop-ups, so i restarted it. now, when i turn it on, it gets stuck on the start up page, and freezes there and nothing i have tried to get it to work has been effective. i tried running it in safe mode, and everything else i can think of, but nothing is working. so if anyone can give me some advice on how do delete windows to start over, i would greatly appreciate it.