So I’ve been trying to update my iPhone for well over a week now, and everytime, I get to the same point, and give up.
I turn on iTunes, hook up the phone, iTunes recognises the phone, asks if I want to do an update to the new iOS, I click yes, it extracts the software I have already downloaded, and goes to “backing up your iPhone” and then stays on that screen with the scrolling bar, for as long as I let it. I’ve had it sit on that screen for more than 2 hours at a time, and nothing happens. iTunes has frozen, and other times, the program keeps running, and it will shut down if I ask it to, but it doesn’t back up anything at all.
I have also tried to sync the iPhone, and the same thing happens… it freezes on the backup. The last successful backup that completed was back in May, and I have since deleted that backup in iTunes, (as I had read on theiphoneguru.net) incase that was a problem, but nothing has helped.
Is there something else I can try? Can I see somehow if it’s the computer having issues, or if it’s iTunes itself, or the phone?