Are they Citywest phones? Have you asked Citywest? Have you messed with your phones’ language or character set or codepage settings?
I had no problem with facebook SMS on Rogers, Speakout, Citywest, and Fido. But now I just use the iPhone mobile version, which doesn’t do SMS, it just connects directly.
Works for me. I set up a special e-mail address that I send a photo to, and it bounces it to a bunch of places (flickr, facebook, blogger, vox, my mom, etc).
What kind of phone are you sending from? Did you try MMS instead of e-mail?
Is the e-mail address you’re sending from the same one you registered on facebook?
I don’t think it’s going to work. You either need to send it with MMS, or it has to recognize it as coming from your phone. Facebook doesn’t seem to recognize the e-mail as coming from your phone.
Yeah, the problem seems to be that facebook doesn’t think it’s actually coming from your phone. It thinks it’s just coming from a normal e-mail client.
Do you still have an iPod Touch? Does it have any photos on it? Try sending one of the photos from the iPod Touch to the facebook mobile address, and see what happens. Use the normal iPod Touch e-mail program (not the facebook one), and just attach the photo. ie: select a photo in your photo album and send it to the facebook address. Again, make sure your return address matches your registered facebook address.
If that works, then it’s the HTC that isn’t supported.