Am I The A or what?

General Forums Tech
1

I usually keep my judgemental thoughts bottled up.
Customer just called, I thought the phone was raspy… his wife had a heart attack, he was back from the hospital in PG, wife being flown to Vancouver and he was trying to file reimbursement from her Band.
Said he was trying to send photos of her ID and bank info in and ‘the computer didn’t work’…
His email has no ‘attachment’ or paperclip icon.
Became clear he had no idea he had to reply to the email or write a new mail to attach a photo too.
No idea where the pictures on his iPhone ‘went’ - more he spoke more it was obvious the connection wasn’t the problem, he was blind f*cking drunk. Calling for not help, for someone to do it for him, at dinnertime on a Friday night.
He went into a rant about computers are stoopid and he’d just give up shoot myself etc etc
All I could think was what kind of absolute jerk (nicest term I can think of) responds to his wife having a major heart attack by getting shit-faced as fast as possible.
Biting my tongue, I told him I was swamped, call me tomorrow.

So am I the arsehole?
If this guy was a buddy not a customer I’d have been over in a flash and torn him a new one for getting pissed. And filed for him next morning when he was sober!

1 Like
2

And so, he just came to the door.
And I told him no, I can’t help him right f*cking now I have paid work to finish first. And you can smell dinner cooking. Call me tomorrow. At least he has the sense not to drive one block.
He made a point to tell me he’d never come back again.

1 Like
3

That’s a good thing. If he was in a blackout he might be back. Sometimes in IT support no good deed goes unpunished.

4

Yeah set up an online form on the Mens Shed site. Morning after it went live, I checked the mail and there were 2 messages from it The second was a complaint as to why no one responded to the first, sent 2 hours before. So set up a mail relay so it sends to ALL the 7 Directors in case I’m taking a leak or off to a kids Grad ceremony, you know - being selfish and useless.

5

wonder if that guy realized it was Canada Day weekend and even if I’d dropped everything and rushed over instantly to do it for him. the Band Office wouldn’t have looked at it until Wednessay. Buried under Sat, Sun. Mon & Tuesday’s emails…

1 Like