I had the same experience. I tried to book a Thursday-to-Sunday trip for December back in October, and there were no seats available. I thought it was because it was December, so I let it be. Then I tried to book a weekend trip for NEXT JUNE, and there were no seats available, either from Rupert or Terrace. I phoned Airmiles and they dismissed it, saying that it is because people are booking a full year in advance.
So I tried to book a trip for any weekend, and it kept coming back as unavailable. So basically they have blacked-out the weekends; now one can only use Airmiles to fly in the middle of the week…which means taking time off from work, instead of just going down to Vancouver for a weekend and back on Sunday.
For all intent and purposes, Airmiles are next to useless, unless you can take time off in the middle of the week or you want to trade them for an over-priced coffeemaker.
What do we do?
First, we whine and rant and post here about how unfair life is, and how we feel like hostages in this town.
Second, we get loud and we hit people where it hurts. No, not there! Their wallets, I mean.
We phone the nice manager at Safeway and let him know that since there isn’t much point in buying $ 100 for 100 airmiles, we are now shopping somewhere else.
We phone Bank of Montreal MasterCard customer service and say that since Airmiles are next to useless, we will be switching to the CIBC card that gives you aeroplan miles.
I phoned Rogers and declined to renew my magazine subscription, which gives you airmiles, and I explained why.
You say, it is only me. You say, they don’t care. You say, it won’t make a difference.
I beg to differ. I have worked in customer service for years, and believe me, it does not take more than a few complains to make people sit up and take notice. If their big partners start reporting that they are losing customers because of the new travel policy, they will rethink it.
“If you think you’re too small to have an impact, try going to bed with a mosquito in the room”