I think people in IT have it the worst… because nobody really knows what the hell they are doing. Here is an exact quote from a client after he screwed up his server. He is on our basic support level and if he can connect thats all we cover and everything else will be billable… understandable right? not to him.
“I pay for a working server, my server is not working i will not pay to fix it. You must fix it now or I will sue”
what was his problem? he had a bunch of insecure emailing scripts on his server that spammers were exploiting. Of course thats not what he thought his problem was. He thought we were trying to rip him off on his disk space. The real problem was he had 10GB!! of spam in his mail queue and his hard drive filled up causing things to break.
So i got annoyed with his yammering cleared his mail queue for him and told him to remove or secure the scripts he says ok. One month later EXACT same thing same comments from him… again I clear the mail queue for him and tell him to delete the files. another month later same problem… and this has been going on for 4 months.
He has since removed the scripts but now he is listed on spamcop… duh so his emails dont send and of course he expects us to fix that for him. because its a problem with his server and he pays for a working server of course he doesnt believe spamcop is why he cant send mail… he thinks its because we upgraded his control panel for him.
Did i mention british people are the most arrogant people i have talked to from all parts of the world? we have clients from everywhere and of all the places the rudest people were from the UK.