Bah bullshit, citywest could be just fuking him in the ass, had it happen it goes like this. Have had phone, internet and cell for the kid for years, never had a disconnection notice in 18 years always pay my bill every month. Well last nov. my teenage demon doesnt come home for a couple months and racks up 269 in overage on the phone, i call citywest and explain the phone is out of my physical control and to please temp. disconnect it until i get my hands on it, they say “nope” either you purchase a new phone and activate it or no the other stays on , so another month goes by and its $600 in overage so i say ok nuff’s nuff, i call and insist they disconnect the phone, they then instantly put the contract balance on my account of almost 2K and serve me a disconnection notice, I call and say ill be in to make a payment tomorrow I go make the payment and come home to find my phone is disconnected anyways.
I call from neighbours to say “WTF?” and the lady tells me I havnt paid my bill in over 90 days so tough shit, I have to explain to her that they dumped 2K onto me last week in charges, it aint that i havnt paid that that is a lie, if she were to check she would see i pay every month and always have, she checks, agrees and turns it on. So other than 2K in charges for a service I am not recieving they serve me a disconnction notice every month since and do disconnect it even though i have paid the 2K down to only a couple hundred since nov, they disconnect me constantly almost every month, this is to a customer of over 20 years that has never had a problem ever before and they know what happened and refused to do a temp. disco on her phone the only option they gave me was buy another phone to activate or cancel the contract.
They wouldnt help me instead they fucked me so you can pay your bill like a good boy all your life yet have some mini family disaster crop up and they will take that oppertunity to fuck you in the ass for a service they dont provide to you any longer and generally make life miserable for you and disconnect you every month as you pay it down, real nice from a small local company I will looking forward to the news of its failure, fucking pricks that they are.