I ask here and now for feed-back.
Has now been 6 weeks since I asked to a establish a TOLL RESTRICTED but OPERATOR accessable basic phone service for a highly respectable retired man with disabilities and medical conditions. He lives isolated.
The intent was to provide a means to be able to call for help and to keep contected with friends. This individual used to have a cell, but because of a dispute over who was to pay for some phantom calls, he stoped payment and of course Citytel cut his service.
I had offered to pay the install and the first month of service, with the subsiqent payments to be taken on by this gentleman. I explained over and over again that he is totally discusted with the disagreement and the arbitrary way it has been handle.
I tried again and again to explain, if good faith were to be shown by providing the required service, which is not at all trivial, that he would also back off and become more reasonable. This would promt him and it is something I am encouraging, for him to come into the office and receive a decent reconsideration. No big deal if CityTel ends up knocking
some dollars off the bill but the important aspect would be that some kind of arrangement could be fleshed out to pay off the outstanding over a periode of time. A consideration will have been given as this man is on a fixed marginal income.
I informed them that I am prepared to take this to Human Rights Tribunal and the result will be that CityTel will lose. Plus they most likely will receive a monitary order of restitution against them. I had to do this with Telus 10 years ago and I won hands down.
The last responce was 3 weeks ago, in person. Their solution, stands at that the outstanding has to be payed first, plus something on deposit before any service will be given.
It is no small wonder that CityTel has quite a list of outstanding accounts receivable and they won’t see a dime from any.
No one has made an effort to contact me since. Period!
All along I have informed them that have no reservations on taking this situation to a third party.
Should I proceed and set a precidence through the Human Rights? Advocate on behave of this individual who as an after-thought, is also a proud veteran who served his country so that we have freedom from terriany.