DVD ROM not reading on laptop new install win xp home

Hi Guys I think i had this problem before, but i cant remember how i fixed it
Problem is Windows XP home with all updates will not play DVD movies or Data DVD’s it does see cd’s the DVD does not write just reads data.

Under employer it see’s a DVD rom but when you try to access the DVD rom I get this error
The DVD does not seem to be formatted.  When I now it is. Also when I check the DVD Properties it see’s it as a DVD rom…I had this problem before and I downloaded a patch or something
Has anybody else had this problem.

What brand laptop ?

Tried to install the drivers from manufacture disk ?

Hp Ze4229 with a toshiba DVD-ROM drive.
No driver disks, just xp disk and restore disks.

It Plays DVD movies now and reads cd- cd-rw it did read a dvd-r but after i took the disk out it would not read DVD Movie or DVD-R not until I did a system restore then it was able to read DVD movies again. I was thinking it might be the Atapi dtivers