Citytel Internet problems? (10/26/06)

Anyone having any issues with thier internet connection over the last 24 hours? Since last night my connection has been seriously bad. I get weird pauses while sites load up, my DSL modem locks up, the DSL modem resets over and over… it’s just not working well at all. I did a tracert and came up with this:

[quote]Microsoft® Windows DOS
©Copyright Microsoft Corp 1990-2001.


Tracing route to []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms
  2    12 ms    12 ms    11 ms []
  3    *        *        *    Request timed out.
  4    14 ms    14 ms    13 ms []
  5    14 ms    14 ms    13 ms []
  6  113 ms  118 ms  109 ms []
  7  117 ms  100 ms  115 ms []
  8    98 ms    89 ms    78 ms
  9    *        *        *    Request timed out.
10    68 ms    68 ms    69 ms
11    64 ms    68 ms    61 ms
12    62 ms    63 ms    61 ms
13    75 ms    65 ms    63 ms

Trace complete.[/quote]

I’m not sure what the timed out area’s represent since they are occuring both before it bounces out of Citytel and after it goes to Telus.


Why do you have your computer set to ? that should be your gateway&dns not your main computer ip… Change it to 2 & ^

jases-powerbook58:/Users/jase root# traceroute
traceroute: Warning: has multiple addresses; using
traceroute to (, 64 hops max, 40 byte packets
1 (  22.045 ms  33.606 ms  42.658 ms (  13.634 ms  13.387 ms  74.490 ms (  20.321 ms  17.899 ms  21.944 ms (  21.549 ms  21.361 ms  51.812 ms
5 (  46.420 ms  31.447 ms  24.583 ms
6 (  29.402 ms  33.889 ms (  27.469 ms
7 (  26.026 ms (  29.778 ms  44.688 ms
8 (  27.818 ms  25.178 ms (  25.156 ms
jases-powerbook58:/Users/jase root#

No Jason, the is his router (the first jump on the traceroute).

OHHH :smiley:

Are you using DMZ or is your computer not going through a router? 

Citytel is having problems im on the phone with some one that is having problems.

And a Rickards Red says they didn’t wait five minutes and try again, they either immediately fucked with their settings then called you, or they immediately grabbed the phone and called because the e-mail from their sister or the porn search is extremely important and costing them money. :smiley:
I just told our receptionist to change her spiel from try again in five minutes and call back if the problem is still there to ‘count to sixty five times and call back’.

My connection’s been fine all night, weird.

[original attachment deleted after 2 years]

Well hopefully it clears up. I can’t hold a connection to teamspeak or while I play BF2142.  :angry:


My connection seems fine. :smiley:

My connection is terrible tonight. I’m on the “Premium” package and right now the speeds and ping times are literally almost identical to the early 1 meg DSL service CityTel was offering back in the Nortel modem days.

Said :

Last Result:
Download Speed: 3191 kbps (398.9 KB/sec transfer rate)
Upload Speed: 918 kbps (114.8 KB/sec transfer rate)

Not too shabby. That’s $159 mo. here from Telus…

ugh… mine just crawled along.

651 kbps down
514 kbps up


894 kbps down
574 kbps up

Last Result:
Download Speed: 98 kbps (12.3 KB/sec transfer rate)
Upload Speed: 751 kbps (93.9 KB/sec transfer rate)

Wish they would fix the problem already, this is ridiculas, nite after nite i suffer with these speeds for the past 3 months now.

yep the speed has been erratic too often hopefully when the fibre is finally up and running full ADSL will be closer to my 4.5 megs down then it has been lately and the pings to game servers in the US is very crappy spikes from 98 ping to as high as 200 in just one game server for most nights

Well they better get thier shit together before some other company like Telus or Rogers decides to offer similar services. I’m a pretty loyal customer but even I have limits on just how long I’ll go throwing money at a problem that never resolves itself.

Thankfully part of my problem seems to have been resolved by getting a new DSL modem.


How is the backbone served now in Rupert? If there’s no fiber to outside, they must be bundling all those surplus monkeywave links to support it.
Is there no fiber hung between Terrace and Rupert?

It is a fiber link from the top of the mountain, to citytel but from the mountain to the other link it is microwave.

[quote=“herbie_popnecker”]Is there no fiber hung between Terrace and Rupert?

They’re working on it.