And finally, here’s Rogers explaining why Citywest won’t allow their numbers to be ported: crtc.gc.ca/public/partvii/20 … 748118.PDF
Sounds like the only solution is to get a Port Edward number like everyone else.
Seems to me the message from Citywest is clear: don’t get Citywest phone service, as you’ll never be able to take your number with you. Instead, get Bell, Telus, Rogers, Koodoo, Virgin, 7-11 SpeakOut, PetroCanada Mobile, Fido, etc. All which allow you to take your number with you. Good job Citywest.[/quote]
The conclusion of the letter that you linked to is that Rogers gave up on trying to work with Citywest to implement number portability here. It’s a long, tedious paper trail.
At one point Citywest asked for an extension of a CRTC deadline because some of their staff were going on vacation. They eventually submitted a plan but it was a “higher level plan”; translation: it was incomplete.
This comment from Rogers to the CRTC in a letter on Sept 12, 2011 pretty much sums things up: “3. Rogers would like to note that despite years of preparation time, including Citywest’s request for extension in this most recent process, Citywest continues to successfully game the process. Citywest is clearly ignoring and evading the framework and timelines established by the Commission for the introduction of WNP.” crtc.gc.ca/public/partvii/20 … 614093.PDF
I wouldn’t blame the staff person in the Rogers call centre for not knowing that Citywest numbers are not portable. It’s apparently the only telecom left in the country that does not have number portability.
It’s just best to get a new number with Rogers, Telus etc. They’ve got some really good plans and they compete on pricing and service rather than on making it frustrating for you to leave, which is Citywest’s strategy. I don’t even bother with Citywest for internet anymore. I just tether to my Rogers cell phone. It works fine and the added cost of the data package was cheaper than having a stand alone internet connection with Citywest.